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Welcome to Your Web3 Gateway

Your crypto, NFTs, and digital assets are just a tap away. Trust Wallet gives you secure, seamless access to the decentralized world. Whether you're a seasoned crypto user or just starting your journey, we're here to make accessing your digital wealth simple and secure.

Accessing Your Trust Wallet: Simple & Secure

For New Device Setup

Important: This is the ONLY way to access your existing wallet on a new phone or after reinstalling the app.

  1. Download Trust Wallet from the official Google Play Store or Apple App Store

  2. Open the app and select "I already have a wallet"

  3. Choose your wallet type (most users select "Multi-Coin Wallet")

  4. Enter your 12 or 24-word recovery phrase - This is your master key

  5. Set up your 6-digit PIN for security

  6. Enable Biometric Login (Face ID/Touch ID) for faster access

For Daily Access

Once set up, getting into your wallet is effortless:

  • Open the Trust Wallet app

  • Use Face ID, Touch ID, or your 6-digit PIN

  • Instantly access your portfolio, dApps browser, and NFT gallery

Your Security, Your Responsibility

As a non-custodial wallet, you are in complete control of your assets. This means:

  • We never store your recovery phrase or private keys

  • We cannot recover your funds if you lose access

  • You are the sole guardian of your digital wealth

Security Essentials:

  • 🔒 Never share your recovery phrase with anyone

  • 📝 Store it offline - write it down, never digitalize it

  • 📱 Keep your device secure with the latest updates

  • ⚠️ Beware of phishing - we'll never ask for your phrase

Troubleshooting Access Issues

"I Forgot My PIN"

No worries - your PIN protects access to the app on your device, not your wallet itself.

  1. Uninstall and reinstall Trust Wallet

  2. Select "I already have a wallet"

  3. Restore using your recovery phrase

  4. Set up a new PIN and biometrics

"My Wallet Shows Zero Balance"

If you've restored your wallet but see no funds:

  1. Check your wallet address - ensure it matches your previous address

  2. Select the correct networks - tap the network selector to see all your assets

  3. Add custom tokens if needed via the "+" button

  4. Wait for sync - sometimes it takes a moment to display all assets

"Biometrics Not Working"

  1. Ensure biometrics are enabled in your phone settings

  2. Re-register your fingerprint or face in device settings

  3. Use your PIN as backup access

  4. Update your device operating system

"App Crashes or Won't Open"

  1. Update the app from official stores

  2. Restart your device

  3. Clear app cache (Settings > Apps > Trust Wallet > Storage)

  4. Reinstall the app and restore with recovery phrase

FAQs: Your Questions Answered

Q1: Is there a web version or desktop login for Trust Wallet?
Trust Wallet is primarily a mobile application. For desktop access, you can connect your Trust Wallet to decentralized applications (dApps) using WalletConnect. Visit trustwallet.com for browser extension information.

Q2: Can I use the same wallet on multiple devices?
Yes! You can restore your wallet on multiple devices using the same recovery phrase. All devices will show the same balance and transaction history since they access the same blockchain addresses.

Q3: What happens if I lose my phone?
Your funds remain safe on the blockchain. Simply install Trust Wallet on a new device and restore using your recovery phrase. Your phone is just an access point - your recovery phrase is what truly controls your assets.

Q4: Why do I need both a PIN and biometrics?
The PIN serves as a backup authentication method. If your biometrics fail (wet fingers, changed appearance, etc.), your PIN ensures you're never locked out. It's an essential security redundancy.

Q5: I received a suspicious message asking for my recovery phrase. What should I do?
Never share your recovery phrase. Trust Wallet will NEVER contact you asking for your recovery phrase, PIN, or private keys. Report suspicious messages to our support team through the in-app support feature.

Q6: How can I make my Trust Wallet more secure?

  • ✅ Enable all available security features (PIN + biometrics)

  • ✅ Write down your recovery phrase and store it securely offline

  • ✅ Keep your device software updated

  • ✅ Only download apps from official stores

  • ✅ Double-check addresses before sending transactions

  • ✅ Use hardware wallet integration for large holdings

Pro Tips for Smooth Access

  1. Backup Regularly: Ensure you have multiple secure copies of your recovery phrase

  2. Test Your Backup: Try restoring your wallet on an old device to verify your phrase works

  3. Use Security Features: Enable transaction signing with biometrics for added protection

  4. Stay Updated: Keep Trust Wallet and your device OS current for latest security patches

  5. Bookmark Legit Sites: When using dApps, bookmark genuine URLs to avoid phishing sites

Need Immediate Help?

Our support team is here for you:

  • In-App Support: Settings > Support > Contact Us

  • Help Center: help.trustwallet.com

  • Community: Join our official Telegram and Discord channels

  • Twitter: Follow @TrustWallet for updates

Remember: Your recovery phrase is the key to your crypto kingdom. Guard it with your life, never share it, and always keep physical backups in secure locations.

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