Welcome Back to Your Crypto World

Accessing your Trust Wallet is your gateway to the decentralized universe. Whether you're here to check your portfolio, swap tokens, explore dApps, or admire your NFT collection, we've made the login process simple, secure, and seamless. Your keys, your crypto – always accessible, always in your control.

How to Access Your Trust Wallet

Your login method depends on whether this is your first time on a new device or a routine access.

For a New Device: Restore with Your Recovery Phrase

This is the only way to access your existing wallet on a fresh installation. Your 12 or 24-word Secret Recovery Phrase is your master key.

1. Download Trust Wallet from the official Google Play Store or Apple App Store.

2. Open the app and tap "I already have a wallet."

3. Select the type of wallet you have (e.g., Ethereum, BNB Chain).

4. Carefully enter your Recovery Phrase in the exact order.

   • Tip: Manually type each word. Avoid copy-pasting for security.

   • Double-check for typos.

5. Set a new 6-digit PIN and enable Biometric Login (Face ID/Touch ID) for faster future access.

This process does not "log in" to a server—it mathematically rebuilds your wallet on your new device using your phrase.

For Routine Access: Unlock with PIN or Biometrics

Once set up, accessing your wallet is instant.

• Open the Trust Wallet app.

• Enter your 6-digit PIN or use Face ID/Touch ID.

• You're in. Your dashboard displays your tokens, NFTs, and the Web3 browser.

Your Security is in Your Hands

As a non-custodial wallet, we never hold your keys or recovery phrase. This means ultimate freedom and responsibility. Follow these golden rules:

• Guard Your Recovery Phrase Like Your Life Savings: It is your wallet. Anyone with it has full control. Never share these 12/24 words with anyone.

• Never Digitize It: Do not store it in emails, notes apps, or cloud storage. Write it on paper or on a metal backup plate and keep it physically safe.

• Beware of Phishing: Trust Wallet will never ask for your recovery phrase. Official support is available in-app via Settings > Support.

• Use All Available Device Security: Enable biometrics, use a strong device passcode, and keep your phone's OS updated.

Troubleshooting Login Issues

"I forgot my PIN / My biometrics aren't working."
This is a device-level security lock. To reset it:

1. Uninstall and reinstall the Trust Wallet app.

2. Choose "I already have a wallet."

3. Restore your wallet using your Secret Recovery Phrase.

4. Set a new PIN and biometrics.

"I entered my recovery phrase, but my wallet is empty!"

1. Check the network: Ensure you've selected the correct blockchain tab (e.g., Ethereum, BNB Smart Chain) where your assets are held.

2. Check the address: The restored wallet address should match your old one. If it doesn't, the phrase was incorrect.

3. Re-enter carefully: The most common issue is a single typo or wrong word order. Use the word suggestion list carefully.

"The app crashes or won't open."

1. Ensure your phone's operating system is updated.

2. Check you have the latest version of Trust Wallet from the official store.

3. Try restarting your phone.

4. If problems persist, reinstall the app and restore with your recovery phrase.

"I think my recovery phrase is compromised."
Act immediately.

1. Do not log out of your current app session if you still have access.

2. Using a different, secure device, create a brand new wallet in Trust Wallet and write down the new recovery phrase.

3. Send all funds from your old (possibly compromised) wallet to the new wallet's address as quickly as possible.

4. Once funds are safe, abandon the old wallet.

Frequently Asked Questions (FAQs)

Q1: Is there a web login or username/password for Trust Wallet?
No. Trust Wallet is a non-custodial mobile wallet. There is no web login with a username/password because there is no account on a server. Access is entirely via your mobile device using your recovery phrase, PIN, or biometrics. For web3 interactions, you connect your wallet to dApps via WalletConnect.

Q2: Can I access the same wallet on multiple devices simultaneously?
Yes. You can restore your wallet on multiple phones or tablets using the same Secret Recovery Phrase. All devices will reflect the same balance and transactions because they are viewing the same public blockchain addresses.

Q3: What happens if I lose my phone?
As long as you have your Secret Recovery Phrase, your funds are safe. Simply install Trust Wallet on a new device, choose "I already have a wallet," and restore using your phrase. Your phone is just a window; the phrase is the key.

Q4: Why do I need a PIN if I have biometrics?
The PIN acts as a essential backup. If your biometrics fail (e.g., a wet finger, changed fingerprint), the PIN ensures you are never locked out. It is also required the first time you set up biometrics.

Q5: I see a transaction I didn't approve. What should I do?
This likely means your recovery phrase has been compromised. Immediately follow the steps in the "compromised phrase" section above to create a new wallet and move your funds. Never ignore unauthorized transactions.

Q6: How can I make logging in and transacting more secure?

• Use a dedicated, secure device for your crypto activities.

• Never jailbreak or root your phone.

• Enable transaction signing with biometrics/PIN for an extra layer of confirmation.

• Bookmark genuine dApp URLs to avoid phishing sites when using the Web3 browser.

You Hold the Keys

Logging into Trust Wallet is more than opening an app—it's asserting your ownership in the decentralized world. With no central authority to call for a password reset, your Secret Recovery Phrase is irreplaceable. Guard it, back it up, and enjoy the freedom of true self-custody.

Need Help?
Find 24/7 support directly within the Trust Wallet app under Settings > Support. Our community and team are here to help you navigate Web3 securely.

Welcome back. The decentralized internet awaits.